The Mission, Vision & Values of the Paulding Chamber of Commerce

Mission:
To enhance, support, & advocate for a prosperous business community

Vision:
To serve as the catalyst for a vibrant business community

Values:
Integrity
Innovative
Inclusive
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2017 theme:
Helping Paulding Prosper

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10 | 18 | 2017

IT Support/Help Desk/Field Tech

TDS, Inc. - Managed Technology Services
Job Description

 

Job description:

IT Support / Help Desk / Field Techs are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but may include:

• Installing and configuring computer hardware operating systems and applications

• Monitoring and maintaining computer systems and networks

• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues

• Troubleshooting system and network problems and diagnosing and solving hardware or software faults

• Replacing parts as required

• Providing support, including procedural documentation and relevant reports

• Following diagrams and written instructions to repair a fault or set up a system

• Supporting the roll-out of new applications

• Setting up new users' accounts and profiles and dealing with password issues

• Responding within agreed time limits to call-outs

• Working continuously on a task until completion (or referral to third parties, if appropriate)

• Prioritizing and managing many open cases at one time

• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers

• Testing and evaluating new technology

• conducting electrical safety checks on computer equipment

Job requirements

• Applicants must have at least a High school diploma or equivalent

Applicants must have at least 6 months experience

• Applicants must be at least 18

• Applicants must hold a Regular driving license

• A criminal background check will be required on applicants

Job salary and benefits

Salary range $12.50 - $16.50 Hourly

• Normal working days: weekdays

• Normal work shifts: First (day)

• Overtime is required for this position

The hours for this role are Full-time, Permanent

• Salaried "Exempt" position

• Leave benefits include Paid holidays, Vacation/paid time off and Sick

• Insurance benefits include Health and Disability

• Miscellaneous benefits include Clothing/Uniform

To apply email resume to brian@tds247.com

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